Director of Security

Job Context

Job Responsibility

Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards

Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner

Direct and maintain continuous physical property rounds by Security personnel

Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms

Resolve, document, and track all security related issues or problems

Interact and coordinate activities with Risk Management

Respond to all general liability insurance claims

Chair property Safety Committee and coordinate all monthly safety meetings

Direct the development of hotel safety incentive/loss prevention program

Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure

Coordinate the timely preparation of all Security logs, shift reports, and other permanent records

Maintain drivers list of hotel employees who are approved to operate company vehicles

Review all reports regularly for completeness and accuracy

Evaluate changes in guest needs, the hotels guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.

Compile monthly reports and forward to corporate office

Inform General Manager of all matters concerning safety and security

Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly

Produce weekly schedules

Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures

Work with hotel department managers to coordinate hotel safety program

Work with department managers to develop customized work area safety sheets

Maintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.

Set and maintain standards for all investigations

Conduct detailed investigations into work-related injuries

Responsible for the search, storage and return of all lost and found items

Maintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.

Conduct an annual inventory of all chemicals used by all departments in the hotel

Instruct and supervise new Security personnel during their first few months of employment

Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy

Whenever feasible, rotate job assignments to expand each Security Officers experience and understanding of various safety functions

Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees

Oversee TIPS and first-aid training of all Security officers

Oversee scheduling of all Security personnel

Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information

Network with other local hotel Security Directors to discuss security related issues

Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production

Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system

Develop and maintain all alarm systems, including cashiers hold-up button, accountants safe, and fire alarms

Maintain CCTV security system and radio and paging equipment

Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information

Maintain comparison statistics:

Room losses

Total number of incidents

Number of employee accidents and resultant cost in terms of money and lost work

Number of guest accidents

Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)

Coordinate random bag and locker checks as necessary

Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines

Other duties as assigned

Educational Requirement

Excellent communication skills - oral and written

Outstanding organization, planning, and leadership skills

Thorough knowledge of OSHA regulations

Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelAble to make decisions on imperfect information

Agility in multi-tasking

Bias toward action

Strong investigative skills

Able to work a flexible schedule, including weekends and holidays

Education: 

Bachelor degree in related field

Experience Requirement

Minimum 2 years experience as a hotel Director of Security or five years law enforcement management experience

Additional Requirement

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards  Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Others Benefits

Benefits - Regal Crest Hotel Careers