Driver

Job Context

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. The Driver provides relevant hotel information, transports guests via shuttle, and coordinates with other departments to satisfy guest requests.

Job Responsibility

Welcomes guests to the Hotel

Assists all arriving guests with luggage coordinates the storage of luggage

Maintains the cleanliness of luggage storage and bell closet areas at all times

Assist with the cleaning of hotels bell carts on daily basis

Maintains the cleanliness and organization of bell stand supplies and materials

Provides parking information to guests

Opens Hotel entrance door for guests

Handles guest inquiries professionally and with the utmost courtesy and accuracy

Provides guests with Hotel and surrounding area information and travel directions

Drive hotel guests to and from the airport and other assigned trips, obeying all traffic rules and regulations constantly throughout shift to ensure a safe, accident-free trip/ transfers.

Assist guests with storing and retrieving their luggage from Hotel Shuttle

Open Shuttle doors to assist guests on and off the Hotel Shuttle.

Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.

Maintain the Hotel Shuttle; gas, oil, cleanliness; filling in daily Shuttle reports and reporting any malfunctions on a daily basis.

Follows and obeys traffic rules & regulations

Summons taxis for outbound guests and provides information regarding other transportation options

Becomes familiar with guest names and acknowledges guests by name

Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks

Provide detailed information about hotel facilities and operating hours.

Is alert to guests who appear to be intoxicated and intend to drive a vehicle notifies Security department immediately for assistance

Assists Security in emergency situations when requested

Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door

Establishes a good working relationship with all Hotel departments

Assist with Group deliveries when asked

Other duties as assigned

Notifies appropriate individuals fully and completely of all problems and unusual matters of significance

Is polite, friendly, and helpful to guests, management, employees

Attends appropriate hotel meetings and training sessions

Promotes and applies teamwork skills at all times

Executes emergency standards in accordance with hotel standards

Complies with safety regulations policies and procedures

Complies with hotel and department standards, policies, and rules

Remains current with hotel information and changes

Maintains cleanliness and excellent condition of equipment and work area

Assist bell staff and doorperson when needed.

Educational Requirement

Excellent communication and guest relations skills

Excellent knowledge of local area

Must be able to lift 75 pounds and push a cart weighing up to 150 pounds

Position requires continual bending, lifting, stooping, and pushing

Able to work a flexible schedule, including weekends and holidays

Ability to drive all speed shifts of vehicle, van, limousines, shuttles and automobile

Ability to drive under extreme road conditions such as rain & snow

Excellent driving records as verified by the Motor vehicle report

Must maintain clean driving record

Experience Requirement

Others Benefits

Benefits - Regal Crest Hotel Careers