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Job Context
Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others. -
Job Responsibility
Leads staff in providing guidance, assistance, coordination and follow-up on client support tickets and in the resolution of reported system problems or malfunctions under the guidance of their manager/project leader
Supervises all activities of the Support staff for the Service Desk
Record all calls in the Service Desk System
Supervises, guides and provides technical support and training to the Service Desk staff working with their manager
Assist the Manager with scheduling coverage for the Service Desk
Coordinates with Hotel IT staff and vendors to resolve complex malfunctions
Perform problem definition and resolution
Assists the Manager in the development, implementation and maintenance of policies and procedures to record, monitor, and follow-up on client support tickets
Assist with the Provisioning of new Users into various Hotels Systems
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all training sessions and meetings
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Educational Requirement
Requires an extensive knowledge of IT operations, excellent communication skills, analytical ability, strong judgment and managerial skills, and the ability to work effectively with client, IT management and staff and vendors. Experience with Service Desk Software.
Preferred:
Previous experience and knowledge of Infra Incident and Problem Management Software
Education:
Bachelor degree in Computer Science or a related discipline
Experience:
Five or more years experience in IT or an equivalent combination of education and work experience
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Additional Requirement
Assist the departmental manager with Performance reviews for junior staff members
Participate in Change Control, Change Management, and management team projects; participate in financial process to include project planning, budgeting and cost control
Other duties as assigned
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Others Benefits
Jobs Information
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Company Name
Regal Crest Hotel -
Job Category
Rooms -
Job Position
Guest Services Coordinator -
Job Type
full time -
Salary
CAD$7800 to CAD$8500 -
Job Location
Toronto Canada -
Deadline
29 Apr 2025