Housekeeping Manager

Job Context

Job Responsibility

Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships

Prepares daily work schedule to meet occupancy demands and room turn

Analyzes daily room turn and makes staff or procedural adjustments as necessary

Manages Housekeeping Rooms personnel

Assumes duties of Assistant Director of Housekeeping in Assistant Directors absence

Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns

Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors

Communicates and coordinates with Front Office operation

Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs

Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings

Responsible for overseeing the activities of Housekeeping front line Staff

Greets and interacts with guests in an outstandingly friendly and professional manner

Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day

Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering

Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department

Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed

Maintains close contact and ensures good communication with employees

Ensures that responsive and efficient repair services are provided to satisfy guest requests

Investigates guest complaints and takes corrective measures

Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect

Interviews and makes recommendations regarding hiring of personnel

Interviews and selects Housekeeping line level personnel

Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks

Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety

Sets agenda for guest awareness training

Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance

Responsible for projects assigned to second and third shift employees, as applicable

Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required

Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility

Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.

Plans special lobby cleaning projects and ensures their completion, as applicable

Coordinates lobby maintenance projects with Engineering, as applicable

Plans maintenance of lobby floors, as applicable

Coordinates monthly accounting for all supplies requisitioned from other departments

Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required

Sets agendas for Housekeeping meetings and runs meetings regularly

Schedules contract maintenance with outside vendors, as applicable

Evaluates housekeeping department employee performance

Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations

Ensures that lost and found items are turned into Security

Keeps Director and Assistant Director informed of all matters significantly affecting the department

Periodically inventories supplies and equipment

Stays current with industry related technological improvements geared toward product improvement and increased efficiency

Performs numerous responsibilities to meet time-sensitive deadlines

Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction

Ensures that responsive and efficient uniform room and repair services are provided, as applicable

Prepares department purchase requisitions

Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements

Communicates linen needs, monitors and reports consumption and preservation programs

Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping

Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy

Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable

Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel

Creates an environment which fosters excellent staff morale and staff retention is a priority

Administers Quality Assurance and Cyclical Programs

Administers Incentive/Rewards/Recognition Programs

Interacts with guests to solve problems and ensure satisfaction

Responsible for implementing control systems for keys, pagers, radios, etc.

Responsible for efficient operation of HOSTAR System

Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages

Ensures that Housekeeping office and storeroom are kept neat and organized

Responsible for the submission of all performance appraisals for assigned employees

Other duties as assigned

Additional Requirement

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with and enforces hotel uniform and grooming standards

Others Benefits

Benefits - Regal Crest Hotel Careers