Housekeeping Quality Assurance Supervisor

Job Context

Assists Director of Housekeeping by ensuring all new and existing team members are trained to provide consistent Loews service by maintaining complete adherence to all Regal Crest Hotels standards related to the housekeeping function. Presents and conducts departmental orientation and training sessions for all new team members. Monitors and maintains new hire and on-going housekeeping training programs.

Job Responsibility

Ensure standardized presentation and delivery of training materials

Present effective new hire orientation program for all newly hired housekeeping team members

Work with Director of Housekeeping to create training schedules for new GRAs

Monitor GRA training period with Star Trainer(s)

Document each step of on-boarding and training process

Complete and track training checklists on all new hires

Participate in monthly departmental meetings with housekeeping Star Trainers and Managers

Attend housekeeping management meetings

Monitor consistency of housekeeping product and service for the department, reporting any variances

Participate with management to address team member opinion surveys, Medallia, shops and performance issues

Communicate and implement updates to housekeeping standards and initiatives

Create quality assurance teams to include all areas of housekeeping

Oversee and conduct compliance training in accordance with applicable State and Federal regulations

Oversight and coordination of housekeeping Star Trainer program

Assist in housekeeping operations and/or specials projects, as determined

Assist with the development and implementation of safety incentive programs

Provide assistance with team member related events

Regular attendance in conformance with standards

Conducts audits/inspections of Mighty Clean

Conducts audits/inspections of GRA MM tracking

Inspections of rooms and scoring of rooms to maintain consistency of product

Assists with re-certification of team members

May be required to work varying schedules to reflect business needs

Ability to perform Physical & Mental Effort Requirements with or without accommodation as explained below

Other duties as assigned

Educational Requirement

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

Required:

Minimum 2 years experience in Housekeeping equivalent experience

Professional presentation skills

Thorough working knowledge of hotel operations and housekeeping standards

Excellent communication and organizational skills

Able to work a flexible schedule, including weekends and holidays

Preferred:

3 or more years experience in the Housekeeping Department

Experience with AAA service standards

Bi-lingual (Spanish/Creole)

Additional Requirement

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

Trains, spot-checks, praises, and coaches in accordance with Loews standards

Complete Monthly Inspections Reports

Insure adherence to the Self Inspect Guidelines

Insure adherence to the Mighty Clean Program

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to applicants, guests, co-workers, management, and business partners

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate company meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with company standards, policies & rules

Complies with hotel uniform and grooming standards

Others Benefits

Benefits - Regal Crest Hotel Careers